Our Support commitment
Customer Support is an integral part of every product we sell. We are committed to providing the highest levels of reliability and trust in the products and solutions we deliver. Infolytica's reputation is based largely on the lasting relationships we have built with our customers throughout the years. We pride ourselves on being able to assist you when your needs are most crucial, and as a result, allowing you more freedom to focus on your core business. Our dedicated support staff, backed by a team of experts, is there to help you get the most of our products and to deliver on our promise to optimize your time and increase your efficiency.
Details of the services we offer
Increase your efficiency with Technical Support and the Documentation Center
Whether you have a fundamental question in electromagnetics or are facing a specific modeling issue, don't hesitate to contact Support either by phone or by email. In addition, the Documentation Center, which is available to all the maintained customers, can provide an immediate answer to most of the commonly encountered problems. The Documentation Center is an integrated and centralized source of up-to-date documentation for all Infolytica products, aimed at providing a comprehensive and detailed source of information covering all aspects of Infolytica's line of products, at both the basic and advanced levels. The Documentation Center can be accessed on the web 24 hours a day, 7 days a week, making it an invaluable assistant that will help you optimize your time when working with Infolytica products.
Receive the latest releases and more
Your maintenance service also gives you access to our web site's Online Customer Support Center (OCSC), where you'll find free updates (for our maintained customers), case studies, device samples, a Learning Center, and a list of add-ons that allow you to take advantage of Infolytica's powerful scripting engine without requiring any knowledge of programming. In the past year alone, there have been numerous updates to our products - new releases are available, on average, every few months. This is the result of our development team constantly fine-tuning our products to better answer the needs of our customers.
3-day Training Course
This course combines tutorials, demonstrations and lectures where participants are urged to interact with the instructors. Fundamentals are stressed to encourage better and faster application of Infolytica's products to real-world examples. Participants are introduced to the essentials of program use, and an understanding of optimum problem solving approaches.
The lecture material focuses on teaching the user about the full range of options available in our products. In addition, lectures will reveal common pitfalls and describe approaches for analyzing, isolating and correcting mistakes.
The schedule allows instructors enough time to consult with the participants on an individual basis and offer advice on the user's specific application.